Refund policy

At Prezor, we believe every purchase should be a step toward crowning your presence. We take immense pride in the artistry and craftsmanship of our handbags. Should your selection not perfectly align with your vision, our concierge-led return process ensures an effortless transition to the piece that does.

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Delivery & Inspection at Doorstep

PREZOR offers an on-the-spot return option at the time of delivery.

• Customers are requested to inspect the product in front of the delivery personnel.
• If you are not satisfied at that moment, you may return the item immediately.
• The applicable delivery charge must still be paid, even if the order is returned at the doorstep.

Once the product has been accepted and the delivery is completed, it will be considered received in satisfactory condition.